FAQ

When will i receive my items?

For Domestic orders you will receive your order 10-25 business days after the Order is placed. Clothing & Jewelry takes about 7-18 days. Leggings can take up to 28 days to receive. We will email you tracking as soon as order ships. All items are made to order. For International orders, you will receive your order 16-28 business days after order is placed. We will email tracking # as soon as we have your item ready to ship.

Do you offer refunds or exchanges?

Refunds: All orders are custom printed . Because each order is printed specifically for the purchaser, we do not hold inventory or resell items. We will provide a re-print if a product is materially different than what is displayed on the sales page you purchased from, or a refund if a re-print is not possible. We may ask you to send photos of the product & Send items back paid by customer in order for a refund to take place. Send to our office in Las Vegas please reach-out to us for the address.. All refund requests are handled on a case-by-case basis. For further inquiries, please reach out to our Support Team at support@diabeticwear.com

Exchanges: MAKE SURE SIZE IS CORRECT BEFORE YOU BUY Check our Size Chart.We will not provide an exchange for a product that is wrong size. Our products are custom made to order. We will exchange if there is a printing issue or problem with the shirt and will replace it with one of equal or lesser value as long as it was not worn, washed and is in it's package. Items must be received at our office within 14 days of your USPS confirmed delivery date to be eligible for exchange. Please reach out to us at support@diabeticwear.com for assistance with an exchange. Customer to pay shipping on exchanges.

Can i cancel your order?

Yes you can cancel your order within 24 hours of order being placed. After that 24 hour time we can not cancel the order. We send the orders over to printing so we can not cancel the order past the 24 hours.. 

What is DTG Printing ?

Direct to garment printing is the future. The DTG technology of diabetic-wear prints virtually unlimited colors with photographic detail. The results are sharper and more vivid than screen printing. 

Customs & Importing Outside USA

Recipient is responsible for duties and taxes that are assessed by the country We Ship Almost Anywhere In The World. 

 Items must be received at our office within 14 days of your USPS confirmed delivery date to be eligible for exchange or refund

To Return An Item Click Here

Mailing address for return items:

Diabetic-wear

3788 Lorraine Ln 

Las Vegas, NV. 89120